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Many of our most asked queries have been answered in our FAQs, have you taken a look? If your question is not answered there, please select the subject of your enquiry to continue.

Tell us what your enquiry is about

Please Select one Option When will I receive my first paper? My paper did not arrive I want to update my payment details I want to change my address I want to make a change to my order I would like to temporarily stop my deliveries I would like to cancel my account Other

When will I receive my first paper?

Your first delivery date will be determined by the date and time you placed your order with us. Any orders placed before Thursday at 10:30am will commence at start of the following week. Orders placed after this will not start until a week after this.

If you are receiving your order via An Post delivery, you will receive your first newspaper shortly after your order has been processed by our team. In general this will be approximately 48hours after your order has been placed.

Due to exceptionally high volumes in light of the Covid-19 crisis we are experiencing a backlog in processing orders. We ask that you bear with us and thank you for your patience.

I still want to send an enquiry

My paper did not arrive

We're sorry that you have experienced a problem. Please fill out the form below so our team can investigate.

Note that:

If your paper is delivered via An Post, non-deliveries should only be reported after 2pm on the expected delivery date.

You must report non-deliveries within 24 hours of the expected delivery date.

I want to update my payment details?

If you would like to update your payment information, please sign in to your Irish Times Account, go to the Payment Details section and update your saved card.

Do not include your card details in your enquiry.

I still want to send an enquiry

Please fill out the form below and we will endeavour to transfer your order to your new address. If we cannot service you at your new address we will cancel your order.

As all payments are processed monthly in advance the cancellation period is determined by the number of paid issues remaining. In other words, the cancellation will be effective from the first day of the next month for which you have not paid us in advance.

I want to make a change to my order

We offer a flexible service. There is no fixed contract so if you change your mind you can amend your order. Please let us know what you would like to change.

I would like to temporarily stop my deliveries

If you would like to stop your newspaper delivery while you are away from your home or office, please login to your Irish Times Account, and go to the My Holidays page. We need a minimum of 2 working days to process your request.

I still want to send an enquiry

I would like to cancel my account

We offer a flexible service. There is no fixed contract so if you change your mind you can amend or cancel your order. As all payments are processed monthly in advance so the cancellation period is determined by the number of paid issues remaining. In other words, the cancellation will be effective from the first day of the next month for which you have not paid us in advance.

Your Enquiry

Full Name *

Email *

Phone *

New Address*

EIRCODE*

If you have troubles finding your eircode you can check here

Date(s) of non delivery *

My paper gets delivered by An Post *

Yes

No

Your Message *

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Alternatively

Phone us: +353 (1) 9203902

Mon-Fri – 8am to 5.30pm

Sat – 8am to 2pm

Tweet us: @IrishTimesHelp

Mon-Fri – 8am to 5.30pm

The safety of our staff is of utmost importance and so our Customer Care Team are currently working remotely. As a result, it may take us a little longer to respond to your request. Thank you for your patience and understanding during this uncertain time.